Terms & Conditions
General Terms
By accepting our services and purchasing our goods, you, the client, contractually agree to the Terms & Conditions of Business as laid out below. Some aspects of the terms may not be relevant to you, and we recommend that you ask for further explanation or clarification from our accounts team if needed.
The accounts team can be contacted as below:
Accounts Department
Donald S. McGregor and Partners Limited
Veterinary Surgery
Janet Street
Thurso
KW14 7EG
Tel: 01847 892387
Email: admin@dsmcg.co.uk
Personal Details
You must provide us with correct and up to date personal information to include name, contact details, animal details, details of ownership and details of other vets whose care the animals have been under.
In line with the Data Protection Act 2018, we promise to only use your personal details for the purpose of our business. You have a right of access, under data protection legislation, to the personal data that we hold about you. Clinical and account information is the property of the practice and may be shared with appropriate 3rd parties in the normal course of business e.g. for credit control purposes.
Fees
Almost all fees and stock are subject to VAT at the standard rate. Fee levels are reviewed annually and are determined according to time spent on a case, resources, drugs, materials, consumables and diets used. We will produce a detailed invoice for every transaction.
Estimates of Treatment Costs
Estimates of treatments costs can be given upon request. Please bear in mind that estimates will only be approximate as it can be difficult to estimate in advance how many drugs will be required and often an animal’s condition may not progress as expected. We will always try to keep you informed of additional treatment/costs as they arise and as such it is important that you provide us with an appropriate contact number(s).
Payment Terms
The payment terms are detailed below – but remember the terms may be different for Farm Animal and Equine Clients. Notwithstanding this, we reserve the right to ask clients for prepayment of services offered at any time.
Financial Referencing & Guarantors:
We reserve the right to reference current or prospective client’s creditworthiness including the use of judgements. New clients will be required to pay for services or goods in advance until an account has been set up and verified.
Inability to pay
If for any reason you are unable to settle your account as specified, we urge you to discuss this matter with a member of the accounts team as soon as possible. Be aware that instalment or part payments may only be sanctioned with the permission of the directors of the Practice. To ensure continued service, payment plans must be adhered to.
Overdue accounts, returned cheques etc.
Should an account not be settled within our payment terms, a reminder will be sent and we will add a surcharge to your account to cover our administrative costs. There is no charge for the first reminder, but each subsequent reminder will carry an accounting surcharge of £2.50.
As well as the surcharges in respect of reminders, we will also invoice you for all costs incurred whilst collecting the debt e.g. production of reports, calls, home visits, debt collection agencies, court and legal fees etc.
Bad debtors may be removed from our client list.
Where cheques are returned by our bank unpaid, credit card payment not honoured or cash tendered that is found to be counterfeit, the account balance will be returned to the original sum and further charges added in respect of bank charges and administrative costs.
Disputes and Complaints
We hope that you will never have cause for complaint regarding your account but where there is concern, please contact the Admin Team at the address above. If they are unable to resolve the issue at the time, please put the complaint in writing within 21 days of receiving your account.
Animal Insurance
We encourage our clients to take out appropriate animal insurance but wish to clarify that any insurance policy held is an agreement between you and the insurance company – not with the Practice. We are not allowed to liaise/negotiate with the insurance company on your behalf.
It is your responsibility to settle your account within our payment terms and then reclaim the fees from your insurance company. Only where specific agreement has been sought might we defer this requirement on the basis that your insurance form is signed so that payment is made directly to us and that the insurance company have agreed to the claim in principle.
You will be responsible for any excess and costs not covered by your insurance policy and any costs later rejected by your insurance company.
Please note that where an insurance company requests information from us, we are obliged to provide a complete medical history and full details of all costs. For the avoidance of doubt, we cannot influence or attempt to influence an insurance company.
Payment Terms
All invoices are due for immediate settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. In exceptional circumstances, alternative arrangements may be agreed in advance with written permission of the directors. Any clients with balances outstanding at the end of a month will be sent a reminder.
We accept switch, Visa or MasterCard credit/debit cards as methods of payment along with cash or cheque made payable to Donald S. McGregor and Partners Limited.
We also accept online banking as a method of payment. Please see our details below.
Online Banking or Standing Order Details:
- Account name: Donald S. McGregor and Partners Limited
- Address: Royal Bank of Scotland
Thurso Branch, 11 Olrig Street, Thurso, Caithness, KW14 7BL - Sort Code: 83-27-23
- Account Number: 00655016
Payment Reference: Surname and last 6 digits of account number
eg Mrs Sinclair, account number 17352/0001262 or TC0001262
Enter SINCLAIR 001262
Direct Debit
We also run a Direct Debit payment system. This is an easy way to ensure your account is paid on time. Payments are collected on the 20th of each month. If you want to take advantage of this system, then just ask for a direct Debit Form and send it to our Thurso office to be processed.
Liability
We will provide our services using reasonable skill and care. You will follow all reasonable instructions which we give to you. We are responsible for loss or damage which you suffer that is foreseeable as a result of our breach of these terms or our negligence but we are not responsible for any loss or damage that is not foreseeable or which is suffered due to your failure to follow any of our instructions. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Further, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an event outside our reasonable control. If such an event takes place, we shall contact you as soon as reasonably possible to notify you.
Cancellation/ termination
You may cancel any provision of our services at any time before the start date for the provision of the services but you will pay us in respect of any goods which have been ordered in respect of those services. If you cancel provision of services where we have already started work, you will also pay us any costs we reasonably incurred in starting to provide the services. You may cancel provision of the services with immediate effect if we breach these terms in any material way and we do not fix the situation within 14 days of you asking us to do so; or if we go into liquidation, administration or receivership. Otherwise, you may only cancel if you give us 30 days notice in writing.
We may cancel the provision of services at any time before the estimated start date, due to an event outside our reasonable control or the unavailability of key personnel or key materials without which we cannot provide the services. We may cancel the provision of services at any time with immediate effect if you do not pay us when you are supposed to or if you breach these terms in any other material way and you do not fix the situation within 14 days of us asking you to in writing. Otherwise, once we have begun to provide the services to you, we may only cancel provision of the services by giving you 30 days notice in writing.
Other
We may transfer our rights and obligations under these terms to another organisation and we will notify you if this happens.
These terms are governed by Scots law and you and we agree to submit to the non-exclusive jurisdiction of the Scottish courts.
General Terms
By accepting our services and purchasing our goods, you, the client, contractually agree to the Terms & Conditions of Business as laid out below. Some aspects of the terms may not be relevant to you and we recommend that you ask for further explanation or clarification from our accounts team if needed.
The accounts team can be contacted as below:
Accounts Department
Donald S. McGregor and Partners Limited
Veterinary Surgery
Janet Street
Thurso
KW14 7EG
Tel: 01847 892387
Email: admin@dsmcg.co.uk
Personal Details
You must provide us with correct and up to date personal information to include name, contact details, animal details, details of ownership and details of other vets whose care the animals have been under.
In line with the Data Protection Act 2018, we promise to only use your personal details for the purpose of our business. You have a right of access, under data protection legislation to the personal data that we hold about you. Clinical and account information is the property of the practice and may be shared with appropriate 3rd parties in the normal course of business e.g. for credit control purposes, as stated in our Privacy Policy available on our website.
Fees
Almost all fees and stock are subject to VAT at the standard rate. Fee levels are reviewed annually and are determined according to time spent on a case, resources, drugs, materials, consumables and diets used. We will produce a detailed invoice for every transaction.
Estimates of Treatment Costs
Estimates of treatments costs can be given upon request. Please bear in mind that estimates will only be approximate as it can be difficult to estimate in advance how many drugs will be required and often an animal’s condition may not progress as expected. We will always try to keep you informed of additional treatment/costs as they arise and as such it is important that you provide us with an appropriate contact number(s).
Payment Terms
The payment terms are detailed below – but remember the terms may be different for Companion Animal and Equine Clients. Notwithstanding this, we reserve the right to ask clients for prepayment of services offered at any time.
Financial Referencing & Guarantors
We reserve the right to reference current or prospective client’s worthiness including the use of judgements. New clients may be required to pay for services or goods in advance until an account has been set up and verified.
Inability to pay
If for any reason you are unable to settle your account as specified, we urge you to discuss this matter with a member of the accounts team as soon as possible. Be aware that instalment or part payments may only be sanctioned with the permission of the directors of the Practice. To ensure continued service, payment plans must be adhered to.
Overdue accounts, returned cheques etc.
Bad debtors may be removed from our client list.
Where cheques are returned by our bank unpaid, credit card payment not honoured, direct debit payment not honoured or cash tendered that is found to be counterfeit, the account balance will be returned to the original sum and further charges added in respect of bank charges and administrative costs.
Disputes and Complaints
We hope that you will never have cause for complaint regarding your account but where there is concern, please address your comments in the first instance to the Admin Team at the address above. If they are unable to resolve the issue at the time, please put the complaint in writing within 21 days of receiving your account.
Animal Insurance
We encourage our clients to take out appropriate animal insurance but wish to clarify that any insurance policy held is an agreement between you and the insurance company – not with the Practice. We are not allowed to liaise/negotiate with the insurance company on your behalf. It is your responsibility to settle your account within our payment terms and then reclaim the fees from your insurance company . Only where specific agreement has been sought might we defer this requirement on the basis that your insurance form is signed so that payment is made directly to us and that the insurance company have agreed to the claim in principle.
You will be responsible for any excess and costs not covered by your insurance policy and any costs later rejected by your insurance company.
Please note that where an insurance company requests information from us, we are obliged to provide a complete medical history and full details of all costs. For the avoidance of doubt, we cannot influence or attempt to influence an insurance company.
Large Animal Payment Terms
Invoices are to be settled within 60 days from the date of the invoice. Statements will be sent every month along with the invoice for the previous month’s work. We understand that outside payments to farmers can be erratic and therefore if there comes a point where it is difficult to settle an account then please do contact us as soon as possible in order that we can organise a regular payment plan with you.
If you fail to make any payment due to us for any goods and services supplied by us by the due date for payment, you shall be obliged to pay interest on the overdue amount at the rate of 4.5% per annum above Royal Bank of Scotland plc’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount. You shall pay interest together with the overdue amount.
We accept Switch, Visa or MasterCard credit/debit cards as methods of payment along with cash or cheque made payable to Donald S Mcgregor and Partners Limited.
We also accept standing orders, Direct Debit and BACS payments. Please see our details at the end of these Terms and Conditions of Business.
Online Banking or Standing Order Details:
- Account name: Donald S McGregor and Partners Limited
- Address: Royal Bank of Scotland Thurso Branch
11 Olrig Street, Thurso, Caithness, KW14 7BL - Sort Code: 83-27-23
- Account Number: 00655016
Payment Reference: Surname and last 6 digits of account number
eg Mrs Sinclair, account number 17352/0001262 or TC0001262
Enter SINCLAIR001262
Direct Debit
This is an easy way to ensure your account is paid on time. Payments are collected on the 20th of each month. Farm clients on Direct Debit payments are entitled to a discount on stock items charged to their account. If you want to take advantage of this system, then just print off a direct Debit Form (it is on the next page) and send it to our Thurso office to be processed.
Liability
We will provide our services using reasonable skill and care. You will follow all reasonable instructions which we give to you. We are responsible for loss or damage which you suffer that is foreseeable as a result of our breach of these terms or our negligence but we are not responsible for any loss or damage that is not foreseeable or which is suffered due to your failure to follow any of our instructions. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Further, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an event outside our reasonable control. If such an event takes place, we shall contact you as soon as reasonably possible to notify you.
Cancellation/ termination
You may cancel any provision of our services at any time before the start date for the provision of the services but you will pay us in respect of any goods which have been ordered in respect of those services. If you cancel provision of services where we have already started work, you will also pay us any costs we reasonably incurred in starting to provide the services. You may cancel provision of the services with immediate effect if we breach these terms in any material way and we do not fix the situation within 14 days of you asking us to do so; or if we go into liquidation, administration or receivership. Otherwise, you may only cancel if you give us 30 days notice in writing.
We may cancel the provision of services at any time before the estimated start date, due to an event outside our reasonable control or the unavailability of key personnel or key materials without which we cannot provide the services. We may cancel the provision of services at any time with immediate effect if you do not pay us when you are supposed to or if you breach these terms in any other material way and you do not fix the situation within 14 days of us asking you to in writing. Otherwise, once we have begun to provide the services to you, we may only cancel provision of the services by giving you 30 days notice in writing.
Other
We may transfer our rights and obligations under these terms to another organisation and we will notify you if this happens.
These terms are governed by Scots law and you and we agree to submit to the non-exclusive jurisdiction of the Scottish courts.
General Terms
By accepting our services and purchasing our goods, you, the client, contractually agree to the Terms & Conditions of Business as laid out below. Some aspects of the terms may not be relevant to you and we recommend that you ask for further explanation or clarification from our accounts team if needed.
The accounts team can be contacted as below:
Accounts Department
Donald S. McGregor and Partners Limited
Veterinary Surgery
Janet Street
Thurso
KW14 7EG
Tel: 01847 892387
Email: admin@dsmcg.co.uk
Personal Details
You must provide us with correct and up to date personal information to include name, contact details, animal details, details of ownership and details of other vets whose care the animals have been under.
In line with the Data Protection Act 2018, we promise to only use your personal details for the purpose of our business. You have a right of access, under data protection legislation to the personal data that we hold about you. Clinical and account information is the property of the practice and may be shared with appropriate 3rd parties in the normal course of business e.g. for credit control purposes, as stated in our Privacy Policy available on our website.
Fees
Almost all fees and stock are subject to VAT at the standard rate. Fee levels are reviewed annually and are determined according to time spent on a case, resources, drugs, materials, consumables and diets used. We will produce a detailed invoice for every transaction.
Estimates of Treatment Costs
Estimates of treatments costs can be given upon request. Please bear in mind that estimates will only be approximate as it can be difficult to estimate in advance how many drugs will be required and often an animal’s condition may not progress as expected. We will always try to keep you informed of additional treatment/costs as they arise and as such it is important that you provide us with an appropriate contact number(s).
Payment Terms
The payment terms are detailed below – but remember the terms may be different for Farm Animal and Companion Animal Clients. Notwithstanding this, we reserve the right to ask clients for prepayment of services offered at any time.
Financial Referencing & Guarantors
We reserve the right to reference current or prospective client’s creditworthiness including the use of judgements. New clients may be required to pay for services or goods in advance until an account has been set up and verified.
Inability to pay
If for any reason you are unable to settle your account as specified, we urge you to discuss this matter with a member of the accounts team as soon as possible. Be aware that instalment or part payments may only be sanctioned with the permission of the directors of the Practice. To ensure continued service, payment plans must be adhered to.
Overdue accounts, returned cheques etc.
Bad debtors may be removed from our client list.
Where cheques are returned by our bank unpaid, credit card payment not honoured, direct debit payment not honoured or cash tendered that is found to be counterfeit, the account balance will be returned to the original sum and further charges added in respect of bank charges and administrative costs.
Disputes and Complaints
We hope that you will never have cause for complaint regarding your account but where there is concern, please address your comments in the first instance to the Admin Team at the address above. If they are unable to resolve the issue at the time, please put the complaint in writing within 21 days of receiving your account.
Animal Insurance
We encourage our clients to take out appropriate animal insurance but wish to clarify that any insurance policy held is an agreement between you and the insurance company – not with the Practice. We are not allowed to liaise/negotiate with the insurance company on your behalf.
It is your responsibility to settle your account within our payment terms and then reclaim the fees from your insurance company. Only where specific agreement has been sought might we defer this requirement on the basis that your insurance form is signed so that payment is made directly to us and that the insurance company have agreed to the claim in principle.
You will be responsible for any excess and costs not covered by your insurance policy and any costs later rejected by your insurance company.
Please note that where an insurance company requests information from us, we are obliged to provide a complete medical history and full details of all costs. For the avoidance of doubt, we cannot influence or attempt to influence an insurance company.
A charge will be made for completion of insurance claim forms.
Equine Payment Terms
Invoices are to be settled within 30 days from the date of the statement. Where treatment is on-going we request payment is made after each monthly invoice. If invoices are not paid within 60 days, the account will be closed and will be referred to a debt collecting agency.
We accept Switch, Visa or MasterCard credit/debit cards as methods of payment along with cash or cheque made payable to Donald S. McGregor and Partners Limited.
We also accept online banking as a method of payment. Please see our details at the end of these Terms and Conditions of Business.
New clients will be required to pay for services or goods in advance until an account has been set up and verified.
Online Banking or Standing Order Details:
- Account name: Donald S. McGregor and Partners Limited
- Address: Royal Bank of Scotland Thurso Branch
11 Olrig Street, Thurso, Caithness, KW14 7BL - Sort Code: 83-27-23
- Account Number: 00655016
Payment Reference: Surname and last 6 digits of account number
eg Mrs Sinclair, account number 17352/0001262 or TC0001262
Enter SINCLAIR001262
Direct Debit
We also run a Direct Debit payment system. This is an easy way to ensure your account is paid on time. Payments are collected on the 20th of each month. If you want to take advantage of this system, then just print off a direct Debit Form (it is on the next page) and send it to our Thurso office to be processed.
Liability
We will provide our services using reasonable skill and care. You will follow all reasonable instructions which we give to you. We are responsible for loss or damage which you suffer that is foreseeable as a result of our breach of these terms or our negligence but we are not responsible for any loss or damage that is not foreseeable or which is suffered due to your failure to follow any of our instructions. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Further, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an event outside our reasonable control. If such an event takes place, we shall contact you as soon as reasonably possible to notify you.
Cancellation/ termination
You may cancel any provision of our services at any time before the start date for the provision of the services but you will pay us in respect of any goods which have been ordered in respect of those services. If you cancel provision of services where we have already started work, you will also pay us any costs we reasonably incurred in starting to provide the services. You may cancel provision of the services with immediate effect if we breach these terms in any material way and we do not fix the situation within 14 days of you asking us to do so; or if we go into liquidation, administration or receivership. Otherwise, you may only cancel if you give us 30 days notice in writing.
We may cancel the provision of services at any time before the estimated start date, due to an event outside our reasonable control or the unavailability of key personnel or key materials without which we cannot provide the services. We may cancel the provision of services at any time with immediate effect if you do not pay us when you are supposed to or if you breach these terms in any other material way and you do not fix the situation within 14 days of us asking you to in writing. Otherwise, once we have begun to provide the services to you, we may only cancel provision of the services by giving you 30 days notice in writing.
Other
We may transfer our rights and obligations under these terms to another organisation and we will notify you if this happens.
These terms are governed by Scots law and you and we agree to submit to the non-exclusive jurisdiction of the Scottish courts.
1. Introduction
1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4 You must be at least 16 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.
2. Copyright notice
2.1 Copyright (c) 2024 D.S. McGregor & Partners Limited.
2.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3. Permission to use website
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;
(d) stream audio and video files from our website using the media player on our website; and
(e) use our website services by means of a web browser, subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes; you must not use our website for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.
3.7 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
4. Misuse of website
4.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) hack or otherwise tamper with our website;
(d) probe, scan or test the vulnerability of our website without our permission;
(e) circumvent any authentication or security systems or processes on or relating to our website;
(f) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(g) impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
(h) decrypt or decipher any communications sent by or to our website without our permission;
(i) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(j) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(k) use our website except by means of our public interfaces;
(l) violate the directives set out in the robots.txt file for our website;
(m) use data collected from our website for any direct veterinary marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
(n) do anything that interferes with the normal use of our website.
4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non- misleading.
5. Limited warranties
5.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date;
(c) that the website will operate without fault; or
(d) that the website or any service on the website will remain available.
5.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
5.3 To the maximum extent permitted by applicable law and subject to Section 6.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
6. Limitations and exclusions of liability
6.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
6.2 The limitations and exclusions of liability set out in this Section 6 and elsewhere in these terms and conditions:
(a) are subject to Section 6.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
6.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
6.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
6.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
6.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
6.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
6.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
7. Breaches of these terms and conditions
7.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website; and/or
(f) commence legal action against you, whether for breach of contract or otherwise.
7.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking.
8. Variation
8.1 We may revise these terms and conditions from time to time.
8.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
9. Assignment
9.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
9.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
10. Severability
10.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
10.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
11. Third party rights
11.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
11.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
12. Entire agreement
12.1 Subject to Section 6.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
13. Law and jurisdiction
13.1 These terms and conditions shall be governed by and construed in accordance with Scottish law.
13.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Scotland.
14. Statutory and regulatory disclosures
14.1 Our VAT number is GB 297 3547 12.
15. Our details
15.1 This website is owned and operated by D.S. McGregor & Partners Limited.
15.2 We are registered in Scotland under registration number SC495194, and our registered office is at Veterinary Surgery, Janet Street, Thurso KW14 7EG.
15.3 Our principal place of business is at D.S. McGregor & Partners, Veterinary Surgery, Janet Street, Thurso KW14 7EG.
15.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form; or
(c) by telephone, on the contact number published on our website.