Unlimited consults with our Highland Health Plan!

• You’ll pay your first month’s fee directly to the practice when you sign up.
• If you join at the desk, you can pay there and then.
• If you join online, our admin team will email you a secure payment link.
• Membership is for a minimum of 12 months.
• If you sign up within 24 hours of your appointment, the fees from that appointment will be refunded.

• After your first month, your payments will be collected by a company called Vet Success
• Vet Success collects:
  • 11 more payments in your first year.
  • 12 payments each year after that, if you continue without a break.

• If you stay on the same plan after 12 months, we’ll automatically roll it on for you.
• If you’d like to upgrade, we’ll stop your old plan and start your new one.
• You won’t pay another joining fee when upgrading — Vet Success will take care of it.

You can easily join online anytime, or if you’d rather chat with us directly, feel free to give us a ring or stop by in person. We’re here to make signing up as easy as possible!

You can enroll as many of your pets as you like. And if different plans suit each of them better, that’s perfectly fine too – each pet can have the plan that meets their needs best.

Absolutely, our plan is designed to work alongside pet insurance. It covers routine essentials like vaccinations, health checks and parasite prevention, which are often not included in insurance. We still recommend pet insurance to help with unexpected costs, like treatment for illnesses, surgeries, or advanced diagnostics, ensuring your pet is covered for all scenarios.

• If you cancel within the first 7 days, you’ll receive a full refund.
• After 7 days, no refunds are given and a £10 cancellation fee applies.
• If you’ve already received products or treatments under the plan, you’ll need to pay for them at our normal prices.
• If a payment fails, we’ll contact you to help resolve it.

The plan runs for 12 months and is not transferable to other practices. If you move locally, both our Wick and Thurso branches are included.
If you need to cancel early, we’ll review your account. If the value of products or services received is higher than the payments made, we’ll agree a fair settlement with you.

• Easy DD collects your monthly payment securely.
• They then pass payments to us in one lump sum.
• We handle all the internal reconciliation — you don’t need to do anything.

• Membership applies only to your registered pet(s) and can’t be transferred.
• The Health Club is a preventative care plan — it is not insurance.
• Fees and benefits may change at renewal, but we’ll always let you know in advance.